Frequently Asked Questions

Does Parvinu guarantee Authenticity?

Before any item is posted to the website, it is reviewed by our team of authenticators who specialize in that brand to confirm its authenticity. We are so confident that all items are authentic that we offer a lifetime return policy should any items we sell be proven to be non-authentic. Each item goes through a rigorous brand-specific authentication process, and is inspected by two skilled authenticators, so we guarantee the authenticity of all the items on our site.

Does Parvinu buy my item outright?

Yes, we will pay you cash on a selected items (hand bags, jewelry, watches). Please contact our customer care for details at 1-855-999-4567

What forms of Payment does Parvinu accept?

We place a security tag on each item we sell. It will not damage the handbag or item in anyway, and is easy to remove with scissors. The hang tag is not re-attachable. If you wish to return a handbag or item for any reason it must have this tag attached.
  • PayPal
  • Discover
  • MasterCard
  • Visa
  • Amercian Express
  • Western Union

Does Parvinu accept return?

You have 14 days from the date your purchase ships to return the item for a full refund with the tags attached. See more details our Return Policy

What is a Security Tag?

We place a security tag on each item we sell. It will not damage the handbag or item in anyway, and is easy to remove with scissors. The hang tag is not re-attachable. If you wish to return a handbag or item for any reason it must have this tag attached.

How do I cancel an order?

All orders that have not been shipped may be canceled via email at info@parvinu.com or by phone at 855-999-4567. Please have your order number available when contacting us for cancelation.

Do you charge sales tax?

Parvinu is required by law to charge sales tax on orders shipped to the State of California.

Can I pick up an item in person?

Yes, customers may choose to pay and pick up an item(s) directly from one of ourĀ  showrooms. Please contact our showroom prior to arrival to ensure the item you are purchasing is located at the showroom you will be visiting. You must bring your ID/Passport displaying the exact name on you Parvinu account.

Why are some items priced above retail?

Although most items sold are marked 50% to 80% below their original retail price, some items may be priced higher than the original retail price due to:

Vintage & Rarity – Vintage, limited edition, or special order items may exceed comparable current retail prices because of their market rarity.

Sold Out Item – When a particular item sells out completely at department stores, boutiques, or online, the item value may increase beyond its original retail price due to its scarcity and demand.

Dated Price Tags – Some items are several years old and have their original price tag attached reflecting a retail price from years ago. Due to price increases these items are now valued above the original attached price tag.

Do you offer a layaway?

We do! Items available for layaway must have been listed on our website for a minimum of 5 days before they become eligible for layaway. At checkout you will be asked if you would like to buy the item on layaway. Please contact us at 855-999-4567 if you desire to put an item on layaway.

When will my item(s) be ship?

Items are generally shipped within 1 business day following receipt of payment and approval. Deliveries are based on business days (Mon-Fri except Holidays).
Items are shipped via FedEx or UPS. You select the shipping priority and service at checkout; Ground, 2 Day, Overnight, or International Economy. All packages are sent with signature confirmation for security reasons.

What value does Parvinu declare on custom form?

We love our international buyers, unfortunately due to strict customs regulations we must mark all customs forms as used items (not stating the brand), valued at the dollar amount you paid for the item (minus shipping).
You as the customer will be responsible for any duties and taxes imposed by your country upon delivery of your item, we does not have any foresight in regards to the potential fees. All items will be declared at full purchase price when shipped outside of the United States.

Do you offer combine shipping?

We are happy to accommodate combined shipping on multiple items and/or orders. Please contact us at 1-855-999-4567, if you would like us to ship items together or hold part of an order. Separate orders to the same customer will not automatically ship as a combined delivery.